Return and refund policy

🔁 Return & Refund Policy – Emirate X

At Emirate X, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

✅ Returns

  • We accept returns within 7 days of delivery.

  • Items must be unused, unworn, and in original packaging.

  • Products must be returned with all accessories, tags, and proof of purchase.

❌ Non-returnable items:

  • Items on sale or clearance

  • Gift cards

  • Used or damaged products (not due to our error)

  • Personal care or hygiene products (if applicable)

💰 Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable unless the item was defective or incorrect.

🚚 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos.
We will arrange a replacement or full refund at no extra cost.

🔄 Exchanges

  • Exchanges are only available for defective or damaged items.

  • If you need to exchange an item, please contact our support team.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.

  • We recommend using a trackable shipping service.

📩 Contact Us

For return or refund requests, contact us at:
📧 emiratex.shop@gmail.com

📞 Customer Support: +923244993095

⚠️ Important Notes

  • Emirate X reserves the right to refuse returns that do not meet our policy conditions.

  • This policy may be updated at any time without prior notice.